Join the Trove team!
Trove is a Shopify app who recovers abandoned shopping carts for eCommerce stores. What does this mean? Well, say you’re a shopper who’s looking for a new watch. You are on your phone shopping around when you add a new timepiece to a cart on an online store. At that moment, you realize that you left your wallet in your car. As you’re already in bed for the night, you close out of the store. This is where Trove comes in. You then receive an email that is a reminder to purchase the watch – then a message directly through Facebook messenger the next day when it’s a more convenient time to check out. You check out and the store makes their sale that otherwise would have been lost. Shopify is used by over 15,000 Shopify stores and recovers over $3M in abandoned carts monthly.
Job Description:
This role is a hybrid that combines Customer Success responsibilities with content creation. You should live and breathe to assure every customer is happy with Trove – as well as hold a passion of creating content that tells our story in a strong way.
As a Customer Success Rep/Copywriter you will:
•Reply to basic customer support tickets to make sure all customers are happy with Trove – handling issues such as basic trouble shooting, pricing, and general questions
•Proactively reach out to Trove subscribers to assure they are successfully using Trove to their advantage
•Write articles/blogs on a weekly basis to maintain fresh content
•Stay on top of eCommerce trends to ideate and create/assisting in creating content such as infographics, charts, videos, etc
•Assist with major products when extra help needed
Requirements:
Trove is based out of the USA but as this is a remote position, we will entertain candidates who are able to work remote from anywhere.
•Strong English skills – both written and oral communication
•Writing skills – ability to regularly write 1,500-2,000 word articles on industry trends
•Ability to learn the ins and out of Trove app to aid in basic troubleshooting
•Passion for customer success
•SEO knowledge a plus
•Creative/design experience a plus
•Team player – positive attitude, start up mentality with “big thinker” mind
This is a 40 hour a week position that pays between $1,500-2,000 USD
Dear Trove Team, I am one of the TOP writers here on this site. In 2006, i was a quality assurance executive for TRG and was responsible for over 900 agents, for Charter Communications USA.
Relevant Skills and Experience
I have developed process manuals, training manuals, and know the COMPLETE "in's and out" of customer service. I am also an excellent speaker, I speak just like a native.
Proposed Milestones
$2500 USD - Milestones
Can you share the Standard Operating Procedures for this position? what is the daily volume of emails and how many articles per week are required?
Hello Sir/Madam,
Ready to start working with you.I have done similar type of work for many clients.
Recently I completed a similar project for WPGroupbuy website.
Relevant Skills and Experience
I love to build long term relationship. I have experience in Customer Support, Back end Support , Technical Support, Website design and development, Wordpress Expert and troubleshoot.
Proposed Milestones
$1500 USD - VA
Message me to discuss more about your project
Thank you
Maninder Singh
HELLO THERE, DID YOU FIND SOMEONE? I'm a fresh graduate with great English skills (both communication and writing skills). I am currently unemployed and I can take up this position on a full-time basis. I am delighted about the innovative qualities of Trove, and I'm really looking forward to joining the team as a customer representative. I'm very dedicated, proactive and hardworking. Message me via chat for further discussion please. Thank you.
Hello,
Greetings from #TLN.
I'm a highly motivated internet marketing professional offering several years of experience in advertising on a multitude of digital platforms and social media networks.
Creativity, the ability to generate new ideas with enthusiasm and passion for advertising has always been a key part of my success in the fast paced and ever changing world of internet marketing.
Whatever your digital marketing desires may be, I can assist!
- Logo/Graphic/Banner Advertisement design
- Digital Marketing Consultation
- Social Media account set-up
- Social Media post coordination
- Logo/profile image design
- Paid Advertisement creation using (Google, Facebook, Twitter & more)
- Email Marketing
- Lead Generation
- Location/Listing Management
- App/Sweepstakes creation
- Customer service/Review tracking/response
I'll be glad to continue our discussion and hope to talk to you soon.
Best Regards
Sincerely,
Facebook Online Target Marketing Specialist
Digital Marketing and Branding Agency