Live Chat Agent & Zendesk Customer Service Representative for Dropshipping E-commerce Store -- 2

$2-8 USD / hour

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hơn 4 năm trước

$2-8 USD / hour

We are looking for a live chat agent as well as an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have 2 members on our customer service team and we are looking to add a new member. You will be trained by our current customer service representative. When you apply, include the word red and tell us about your previous customer service experience. Requirements: - Experience using ZenDesk and ZenDesk Chat - Experience doing customer service for Dropshipping & E-Commerce stores Responsibilities: - Respond to live chat customer on ZenDesk Chat in perfect English - Respond to customer support requests on ZenDesk in perfect English - Issue refunds according to our refund policy - Re-send products to customers when needed - Respond to all customer inquiries quickly and accurately (within 10mins when on duty, cover shifts with other agents on our team) - Communicate on Skype daily with our support team - Display a high level of professionalism at all times - Create Zendesk marcos for future possible scenarios to speed up the workflow

Customer Service

Customer Support

Simplified Chinese Translator

Virtual Assistant

Zendesk

Mã dự án: 20945638

Về dự án

50 đề xuất

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Hoạt động 5 năm trước

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50 freelancer chào giá trung bình $5 USD/giờ cho công việc này

@Excelentt

I have done the exact same task. I am professional with zendesk and chat (Zopim). I have worked with 5 dropshippng businesses before. Kindly share FAQs and your policies regarding refunds & returns. I have worked with aliexpress, ebay, amazon, shopify and more eCommerce platform for dropshpping business. Looking forward to your response.

$5 USD trong 40 ngày

4,9

(63 nhận xét)

7,2

@bpo0995

Hi We are a customer service company offering live chat service for 24/7. We provide both software and agents however you can use your own software if you like. Our agents have great English writing skills as well as perfect communication skills. We have a great experience of providing live chat service and have been doing it for over ten years. Please get back to me so we should discuss details. All the best Nasir

$8 USD trong 40 ngày

5,0

(3 nhận xét)

6,6

@paulvillacorta

Hi, If you're looking for a better virtual team to do Customer Support (Phone, Email, and Chat), appointment setting, cold calling, sales, Virtual Assistant and the like. We are based in the Philippines and we have a top caliber team for you. We are trusted by clients from the UK, Australia, USA, and Canada by far. Maintaining client relationship for the long term process and giving them a satisfying end result. 10 years in the industry so we know what we are talking about. We build business offshore and connect to your customers online. Send us your interest. Thanks. Best, Paulkem

$5 USD trong 40 ngày

5,0

(1 nhận xét)

4,6

@jeheazu

Hello, I am applying for the position of an assistant in your company. I believe I have the necessary skills required for the position.I am an experienced virtual assistant with over 3 years experience in customer support services. I am fluent in English Language, reliable, available and willing to learn new skills. I am a good communicator with a friendly personality. WORK EXPERIENCES: May 2015 - November 2016; Chat and email support agent, Gionee Nigeria November 2016 - August 2017; Customer service agent, Nokia Nigeria August 2017 - December 2018; Customer service agent, MTN Nigeria. Customer Support Service; Airbnb, Beds24 Live Agent; Bakuri Group Thailand I look forward to hearing from you to discuss further. Thanks.,

$2 USD trong 40 ngày

5,0

(7 nhận xét)

4,1

@happycharle

Hi, My name is Liana and I'm very interestrd in your project. I have experience in doing customer service before and familiar with Zendesk and I'm confident I can help you out. Thanks and looking forward for your positive response. Kind regards, Liana

$5 USD trong 20 ngày

5,0

(9 nhận xét)

3,7

@StrongWorker123

RED Dear Employer, I am a native English and Italian speaker with fluent Spanish French and German as well. (I live in Italy but I used to travel a lot across Europe,I still travel from time to time/weekends) For the last 5 years I worked for an e-commerce store on Amazon/brand website and I handled the customer service for all the EU marketplaces (UK,Spain, France,Germany and Italy)+ website using several tools including Zendesk and the GSuite/MS Office. During that time I learned how important is to maintain great customer service standards in every aspect and surely improved my emphatic attitude. What I am offering you and your customers is my honest, passionate, emphatic hard work that I am sure will lead to a more successful business,happier customers,more conversations and better incomes. Please message me so we can discuss further. Best regards

$5 USD trong 40 ngày

5,0

(2 nhận xét)

3,8

@cagonzalez

Dear, (Red) I'm a Systems Engineer with fluency in English and Spanish. Without a doubt I can fulfill your objectives with excellent quality and economic. Work experience more than two (02) years in customer service in reception of calls and outgoing, management of consultations and use of a corporate and advertising language as the case may be. Attention to complaints and doubts by customers and preparation of appropriate responses to their various problems. Live chat management, e-mails and consultations in this way. Office administration tasks (classified documents, file management, coordinated work with other departments). Aptitudes: - Domain of the main office programs. - Domain of programs such as Zendesk, Kustomer, Masvoz, Aircall, Looker, Slack, Toggl, Monday, Playvox, among others. - Great organizational capacity. - Close and friendly treatment with customers. - Friendly in teamwork. - Serenity to solve common problems. - Communication skills. - Good coordination with other departments. - Corporate responsability. Without further ado, I say goodbye thank you very much. Best regards, Claudia G.

$5 USD trong 40 ngày

5,0

(5 nhận xét)

2,9

@naidu92

Red, Hello, I have reviewed your project description, I worked as chat support associate for over 3 years, Wth 38 Wpm I can quickly switch between dual chats while being highly focused . I have resolved Technical issues related to website and walked customers through complex troubleshooting related to Mobile apps, PC and other internal products. I always look for an opportunity to connect with customers to provide personalized assistance. Please feel free to text me if you'd like to know more about my experience, I'm only a text away ! Thanks.

$4 USD trong 40 ngày

5,0

(1 nhận xét)

2,5

@kim1locah

Good day! I would like to grab this opportunity to apply for the said position. I have been working as a VA for more than two years now. I am not a pro like the others but I believe in myself and would like to ask from you if you could give me a chance to work on this project. My past experience was mainly Email Support, Order Fulfillment, Facebook Business Page Moderator and Handling PayPal disputes for a Shopify store. I am very open for training and can start immediately if you wish. Please let me know if you need a helping hand. Have a nice day! Thank You. Best Regards, Kimberly

$5 USD trong 40 ngày

5,0

(1 nhận xét)

2,2

@zaidur101

Hello sir, I read your description clearly and understand what do you actually need. I want to work with you. Please message me for more discussion. Thank you Best Regards Zaidur Rahman

$2 USD trong 40 ngày

5,0

(2 nhận xét)

1,9

@CazOmega

Red is my favourite colour. Thank you for the opportunity to apply. I have extensive customer service experience (13+ years) and have worked with a number of different CRM systems in the past. While I have not worked for a dropshipping company, I have worked with e-commerce stores. I do not need to be micro-managed. If I am given the company policies and procedures, I am able to get on with my work without having to constantly require assistance. I am a fast learner and I can provide punctual, efficient service. I am available for up to 12 hours a day of needed (6am to 6pm EST).

$8 USD trong 40 ngày

5,0

(1 nhận xét)

2,0

@dafnaguilao

RED Hi, I'm Dafna Obadia, and I hold 6 years of experience on Customer Service/Sales. I had the opportunity to work with many Companies as a freelancer CS, Manager and virtual assistant. Here are some of my main activities of the last 2 years: working on convert sales (specially on Facebook and Whatsapp/Skype), creating orders, solving issues, provide knowledgeable answers to questions about products, pricing and availability; run reports; work on translations (Portuguese-English and English-Portuguese); Acting with content marketing, text optimization and digital marketing; SEO, SEM... I hold experience with Dropshipping, Zendesk, Live Chat, E-mail, Google Drive, Oberlo, Aliexpress, E-commerce in general and much more... I'm a Customer focused worker! I already had the opportunity to work as a CS Manager for an e-commerce, I managed a small team of agents and I had an incredible experience! I'm looking for a better opportunity where I can grow even more and also bring a fresh mind, full of nice ideas and attitudes for the growth of your business! Let's chat or schedule a call to know each other!

$7 USD trong 40 ngày

5,0

(1 nhận xét)

1,1

@saqibrajput25

we have a best team for zendesk in my office we are doing these works for last 3 year and i have 4 peoples now for this work . thanks

$6 USD trong 40 ngày

5,0

(1 nhận xét)

0,6

@HEMANTH1816

I have 1year of experience in dealing with the customers as a customer support executive which helps me to plays a small role in the development process Relevant Skills and Experience 1 experience in dealing with the customers

$5 USD trong 10 ngày

0,0

(0 nhận xét)

0,0

@Barodirin

I have 5 year experience freelancing. time management quality job safe delivery looking forward to count from you

$5 USD trong 10 ngày

0,0

(0 nhận xét)

0,0

@asparuhruychev

Hello there, I have just reviewed your job posting and it really caught my interest. I have a huge background in the customer service field working for big US companies like DXC, Johnson Control, Trading212, and GoDaddy. I was not only a Customer Service Specialist but a Customer Care Supervisor for Trading 212. I have very analytical and problem-solving thinking. I am sure I am perfectly suitable for your job not only because of my experience but because of my big motivation and willingness to go the extra mile for each customer. If you choose to work with me I can assure you that I will exceed your expectations. Best regards, Asparuh R.

$11 USD trong 40 ngày

0,0

(0 nhận xét)

0,0

@pikachuexeallen

Hi there! I had worked on a company before and I have over 3 years of working as a virtual assistant. I am a self-motivated, hardworking with great communication skill, and capable to follow instructions easily. I make it a point to always accomplish my duties and responsibilities efficiently. You wont regret hiring me. I can manage content and texts properly and neatly because i always put the best effort on every tasks. I also have around 50 - 60 wpm since i have 3 years of working as a virtual assistant. I looking forward to work with you soon! Best Regards, Allen

$5 USD trong 30 ngày

0,0

(0 nhận xét)

0,0

@eduardoeriawan

Hi. i am 35 years old from indonesia. had been working with hotel for more than 10 years, with last position Assistant Front Office Manager in Accor Hotel. several 4 stars hotel and a 5 stars hotel's experience. i do believe can adapt on the job and deliver an excellent customer service. hope that you can hire me and discuss furthermore through messages thanks

$6 USD trong 70 ngày

0,0

(0 nhận xét)

0,0

@mk4687566

hi I have seen your project and it's very interesting kind of work for me because I am working in a BPO company where I do same work, that's why I want to do this project. and I am very good at it I have ability to handle any situations, and how to connect with people professionally. I have 2years of customer service experience I have that kind of confidence where I always try to new things without any hesitation. Looking forward to hear you Regards Mukesh Singh

$3 USD trong 33 ngày