Help Systematize Our Customer Support! Strategy + Tactical Guidance Needed

Michael Jackson wrote Thriller. Hi there, having worked in a live support environment offering a very high standard of customer service for 5 years, I think I can help you out here. Could you offer a little more information re the kind of support requests you receive and if you currently have a priority system in place? Kind regards Gill

MICHAEL JACKSON! Hi There! I'm Tom. My profile largely talks about systems administration and other technical things. What it doesn't talk about it my vast experience in project management and handling user requests. As a systems administrator, my role was to sort through countless user requests, prioritise, delegate and respond in a timely fashion. I dedicated an awful lot of time into working out how to do that. These days, I'm less interested in technical work and do it because it makes good money. I'm really interested, however, in helping solve problems. I work using a concept called human based design. This means that rather than walking in with a solution to all of your problems, I'll work with you and talk to you to determine exactly what the core problems are, and approach a solution with an open mind. On a less theoretical level, I've experimented with various support tools in the past and have a general knowledge of what can be expected from each of them. Let's talk about the real question, why me? I feel that a good consulting relationship is based on communication and mutual understanding. I've a few other bids on here that I've placed because they looked okay. From your description, I feel we share some core values surrounding support and service, and I'd be excited to work with you. Otherwise, human based design will really set me aside in terms of my mindfulness towards problems. Please feel welcome to reach out with questions or if you want to talk.

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Worked 4 Years for Customer Service and Technical Support to provide Chat/Email/Phone support to home and SOHO users for Windows and MAC. Also provided step by step support for resolving issues with the peripheral devices like Printers, Routers, Audio Systems etc. Can communicate effectively and make customers understand the procedure in one go. I have worked with various startups from the scratch and can recommend you various strategies depending upon the situation. You will be amazed by my problem solving approach and strategy.

Hi, I have perfect English grammar with strong technical skills. I have 2 years experience in technical chat and email handling of US customers. I have provided support for a product Rabbit TV and that is mentioned in my portfolio. I have also provided email support for an App builder software. I have very reliable internet connection and having power backup as well. So there is no chance of missing my shift. I have never missed my shift in my entire career of chat and email handling. I am a true professional. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a Laptop with Win 8 installed and 4 to 5 hours battery backup. Regards Ehtiram Ali