Hi, we're a startup, and we have created a direct marketing software, used today by several hundred of thousands of people, in 100 countries worldwide. We need an customer support manager & inside sales rep, to handle our users' requests by chat and email (and phone, it's rare but it happens). The freelancer must be perfectly fluent in English, in writing and oral. All these aspects would be highly appreciated, although not mandatory:
-general technical knowledge about the web
-general knowledge about sales, marketing, B2B, SaaS companies, Linkedin
-previous experience in customer support and inside sales for SaaS comany
The job is full-time, at specific hours (because people need to be able to join you by chat and phone during the office hours), please do not apply if you do not have 7 hours / day to invest in this.
Dear Client,
My name is Sitaram.
I understand that you are looking for a "Customer Service Manager" or "Sales Representative" to join your team.
I have gone through the job description and understand your requirements and expectations.
I am very much interested and have a similar kind of experience in Customer Service. I used email, chat support, and phone to communicate with customers.
I do have very good English communication skills both written and verbal. I worked with Amazon, NTT DATA and HSBC.
If you want me to share my CV, please let me know on the chat system. I can work 8 hours a day and 7 days a week.
If you are an equal opportunity employer, kindly consider my interest and candidature.
I look forward to hearing from you very soon.
Sincerely,
Sitaram.
Dear Employer,
I have read your job description, Iam well placed for this job with my total understanding of the customer and constantly eager to satisfy the customer needs is a great asset in accomplishing this task, I have eighteen years of experience handling customers. I have successfully completed Master of Business Administration marketing option. I will make seven hours available to complete this task. Hope my proposal will be considered.
Best Regards
Eric Yeboah
Freelancer