JoomlaPack Backup Error

Joomla Backup Error A Joomla website had a provider working on it that made a error. When they tried to recover they thought to FTP upload a year older version of the site. The website host company rolled back the site to a version they had in their backup that was just a few days old. Problem now is the JoomlaPack back up utility cannot do a back up since the site was restored via the host company. Each attempt results in an Error message that says: CUBE is not initialized. See attached for information on this error. We need current “Backup files” and we need the JoomlaPack working. We want this done safely, and would like the provider to download a back up copy of the site so they can restore the site if need be. Attached is more details about project, including the "JoomlaPack" log txt file from the last attempt to do a backup which failed.