We’re using Help Center Live with the OSTicket module. Need an experience programmer to improve on the code and add features.
1. Ticket generation through POP or PIPE
2. Integrated knowledgebase so that service agents can look up and search for answers while responding or chatting with customers
3. Ticket assignment through 1. email parser and department rule (automatic) 2. manual
4. Ability for unresolved live chat issues to be converted into tickets
5. Better integration of OSTicket with Help Center Live so that OsTicket is not a stand-alone module. Integration of the two databases.
6. VoIP phone support
With the improvements stated above, this customer service platform should offer support 3 ways: 1. email/tickets 2. live chat 3. phone support
Dear Sirs!
We got your idea and are ready to cooperate with you. We are an IT-company with more than 10 years of experience in the sphere. Please, contact us via PMB to discuss the details of our cooperation and we'll start our work. You can be absolutely sure that we'll find the best solution for you.
Regards,
Viaden Inc.
Hello,
We have examined your request and would be glad to handle the project proposed. More than 7 years of experience in the field of web technologies and programming help us solve similar issues in the shortest time possible. Trust us: we can impress you. At the moment our specialists have a number of questions to you. Feel free to contact us via PMB after what we'll provide you with an accurate calculation.
Best Regards,
Nidle Inc.
Hello! 100% guaranteed of high quality and professional work, as we are the experts in web and programming. Our company has been in the sphere of webdesign and programming for 7 years already, always providing its clients with excellent service! We can start anything!
Hi,
We have experience in working on these modules.
AT present we are working on 'LiveHelp' project which is also similar to this, please check my profile.
Be assured of quality delivery in time every time from us.
Thanks and regards,
Avinash
Hello!! We have gone through the project information and we are very
much interested in working and having a long term relationship with you.
We can meet your requirements. We have good and talented team of
Designers. We provide 100% customer satisfaction. You can view our portfolio
and check the number of responses that we have received from our clients. We have got good feedbacks from the clients which proves
they are happy with our services. You will have the work done as per your
satisfaction and requirement.
It will be my pleasure to work for you.