I have more than 3 years experience in Customer Support.
In my previous job, I have done Level 2 and Level 3 Support, Hyper Care and on-call support.
I provided requested information and reports to customers, communicating with them and making sure that the services provided meet their expectations.
I was administrating and maintaining databases, extracting data based on client requirements. I installed new versions of applications on request, deployed war files, monitored servers.
I am able to think out of the box and think from client perspective, I am empathetic, reliable have a positive attitude, I have good communication skills and advanced knowledge of English and German.
I am very good organized and focused on details, I am also good at analyzing details and handling issues.
I am ambitious, dedicated, a quick learner and eager to improve and take on new challenges.