BACKGROUND
State aviation agencies frequently must demonstrate the value that they bring to their state, such as when there are reviews of budgets; to justify funding and staffing; when there is consideration to consolidate departments; or when there are requests from regulators, legislators, or other stakeholders. State aviation agencies may also compete for resources with the other modes of transportation within their state.
Performance metrics and key performance indicators (KPI) are used in all industries to show how well an organization or entity is operating, or put another way, to show their value or return on investment (ROI). State aviation agencies are somewhat different in terms of their operations or administration of grants and may use a variety of performance metrics. However, since some agencies don’t have control over all aspects of airport grants, grant administration metrics may not be valuable.
OBJECTIVE
The objective of this research is to identify performance metrics and KPIs that state aviation agencies utilize to demonstrate their value to elected officials, regulators, and stakeholders. Value should be defined as being effective, efficient, and a good steward of resources. The report should include real world examples of how state aviation agencies (or other transportation modes, as appropriate) have utilized specific performance metrics and/or key performance indicators successfully.
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