AI-Enhanced Multichannel Contact Center

$25-50 USD / hour

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3 tháng trước

$25-50 USD / hour

I'm seeking a seasoned developer or team specialized in AI and communication software to create an advanced call center architecture. This system must support various interaction platforms and seamlessly integrate with our current CRM and ticketing applications, ensuring a dynamic and responsive customer service experience. Key Requirements: - Multichannel Support: Capable of managing customer interactions across phone calls, text messages, emails, and WhatsApp. - High Capacity: Designed to efficiently organize and distribute tasks among 300-1000 AI-powered or human customer service representatives. - CRM Integration: Must flawlessly connect with our existing Customer Relationship Management (CRM) and ticketing systems to provide a cohesive and uninterrupted service workflow. - AI Capabilities: Utilize Artificial Intelligence to streamline operations, enhance customer interaction, and provide immediate responses or escalations when necessary. Ideal Skills and Experience: - Proficiency in AI development, with a focus on Natural Language Processing (NLP) for understanding and generating human-like responses. - Experience in developing or integrating multitasking communication platforms that can handle extensive traffic. - Strong background in CRM and ticketing system integration, ensuring data transmission is secure and reliable. - Capability to implement scalable solutions that can adapt to increasing demands or functionalities over time. This project is ideal for developers who are passionate about leveraging AI to revolutionize customer service and enhance operational efficiency across multiple communication channels.

Mã dự án: 37749094

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24 đề xuất

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24 freelancer chào giá trung bình $36 USD/giờ cho công việc này

@leadconcept

Good day Dhesigan, Can you please provide details of CRM and AI features which you want to develop? Which Ticketing system you want to integrate? Can you please explain if you want to integrate 3rd party API like Twillio API to send SMS? We have creative UI/UX Designers & experienced Developers team working on different tech stacks, so we will provide you quality services with 5 months FREE support and longterm relationship guarantee. For quick response & one-on-one communication, you may click on the chat button, as I am online most of the time. Look forward to hearing from you. Regards, Yasir LEADconcept

$40 USD trong 40 ngày

5,0

(151 nhận xét)

9,5

@technosystem

Having worked extensively with AI and ML including endeavors in large scale extraction and generation of summaries, I can confidently assure you I possess the technical expertise needed to build your multichannel contact center. My familiarity with Transformers, RAG, and other essential facets of ML like Hidden Layers and Backpropagation will be invaluable in incorporating Natural Language Processing (NLP) functions in your center for human-like responses. Moreover, my understanding of its importance inspires my unwavering commitment to AI's potential in revolutionizing customer service. This aligns perfectly with your project's goals. I've also got experience deploying artificial intelligence models for both text and visual applications, which will lend well to incorporating the AI capabilities required for your system. Furthermore, my background isn’t limited to AI but includes PHP and Website Design. Therefore, not only can I implement this system proficiently, but also ensure a seamless integration with your present CRM and ticketing systems using secure and reliable data transmission techniques. I am confident my skills can help shape this transformative project into a reality. Let’s chat more about how I can meet each of your unique requirements.

$38 USD trong 40 ngày

4,9

(352 nhận xét)

9,6

@ahmadayaz

I am an experienced Full Stack Developer with a track record of successfully delivering challenging projects. With expertise in AI integration and communication software, I am well-equipped to handle your advanced call center architecture project. I have extensive experience in Full Stack Development, WordPress Theme and Plugin Development, Mobile App Design and Development, SAAS Development, and more. Let's discuss your requirements in detail and bring your vision to life. My focus is on building long-term relationships and delivering top-notch support and high-quality work.

$45 USD trong 5 ngày

5,0

(352 nhận xét)

8,9

@iramrao

I am a seasoned developer with expertise in AI and communication software development. I have extensive experience in building advanced call center architectures and integrating them seamlessly with CRM and ticketing applications. With my skills in AI development and Natural Language Processing (NLP), I am well-equipped to create an AI-enhanced multichannel contact center that can handle customer interactions across various platforms such as phone calls, text messages, emails, and WhatsApp. My strong background in CRM and ticketing system integration ensures secure and reliable data transmission, providing a cohesive and uninterrupted service workflow. I have a proven track record in developing multitasking communication platforms capable of efficiently managing tasks among a large number of customer service representatives. I am also adept at implementing scalable solutions to meet growing demands and functionalities over time. I am passionate about leveraging AI to revolutionize customer service and enhance operational efficiency. Kindly review my profile for feedback and portfolio, and let's start a chat to discuss your project in more detail.

$40 USD trong 7 ngày

5,0

(125 nhận xét)

8,6

@tangramua

Dear Dhesigan N., We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in PHP, Java, Website Design, Android, Asterisk PBX and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details or let's appoint time for Zoom meeting to meet and discuss your project in details. Best regards, Sales department Tangram Canada Inc.

$35 USD trong 5 ngày

4,7

(256 nhận xét)

8,8

@onkarkulkarni8

As a team that's committed to leveraging technology for efficient, innovative solutions, MAKOS is the perfect fit for your AI-Enhanced Multichannel Contact Center project. With extensive experience in integrating and developing communication platforms, including email, text messages, phone calls, and WhatsApp - our familiarity with multiple mediums will ensure a seamless experience for your customers. Moreover, my background in PHP and Website Design will ensure that our system effortlessly integrates with your existing CRM and ticketing applications. One of the core tenets of my approach to IT development is scalability and adaptability. Given that you require a system to handle substantial traffic and numerous customer service representatives, I know how important it is to create an architecture that can evolve with your needs without compromising on performance. In all of our previous projects, including ERP developments for large enterprises, we've put this principle into practice. In conclusion, our proficiency in AI development specifically around natural language processing combined with a fluency in CRM and ticketing systems makes us the perfect candidate for this job. Choosing us means choosing innovation, efficiency, and most significantly, a dedication to creating an architecture that will help revolutionize your customer service experiences acrosss all communication channels.

$35 USD trong 40 ngày

5,0

(172 nhận xét)

7,8

@corpmember29

Hi There! You are seeking a seasoned developer or team specialized in AI and communication software to create an advanced call center architecture, As per your project need, I can build your project more efficient with my knowledge and experience. I'm looking to work with you and I'm very sure that you'll feel great to work with me. ***40 hours weekly I am available for work*** *** you will track all progress of the project thru the tracker*** Along with your project requirement, I'll provide you clean source code with free bug fixing and maintenance. I Have 7+ years of work experience in web and mobile Apps development. I have worked on so many projects like Real Estate, Grocery, Classifieds, Instagram Clone, Taxi, Delivery, food delivery, Inventory Management, Reward, Social Media, On-demand Services provider, Nutrition, school management, Pos, E-commerce, Event booking, etc. I am fully dedicated to doing my work very efficient and less time-consuming. "Looking forward to your positive response please open your chat window to more details" Thanks. regard, Christina

$25 USD trong 40 ngày

5,0

(78 nhận xét)

7,3

@pinkeegupta

Hi I have read your requirement and I am sure I will be able to help you. Please message me so that we can have a detailed discussion. I have 8+ years of combined experience in Web designing & development, and other software development and have expertise in PHP and its framework CodeIgniter, JS frameworks React.js & Angular js and Node.js, AWS and also Java and its framework spring boot. Please come to chat for further discussion. Regards, Anju

$30 USD trong 40 ngày

4,9

(41 nhận xét)

6,4

@yasirk1979

Hi Dhesigan, Can you provide more details about the specific CRM and ticketing systems currently in use to ensure a smooth integration process? What level of customization or personalization are you looking for in the AI-powered responses to enhance the customer interaction experience? Are there any particular security measures or compliance standards that the call center architecture needs to adhere to? I can assist you in development of your advanced call center architecture. With a solid background in AI development, communication software, and CRM integration, I am confident in my ability to create a dynamic and responsive customer service system that aligns seamlessly with your requirements. I am eager to contribute to this project and discuss how my skills align with your vision for an AI-driven call center. Bidding amount is not fixed we can negotiate budget via chat. Please start chat to work together.I can start work immediately . sincerely, Muhammad Abrar PS: Portfolio can be shared on your request thru' chat

$38 USD trong 40 ngày

4,9

(19 nhận xét)

6,6

@Nettyfy

With over 14 years in the IT industry, the depth of my experience aligns perfectly with the requirements for your AI-Enhanced Multichannel Contact Center project. My expertise in Natural Language Processing and Generative AI positions me well to develop an architecture that exceeds your multichannel support needs, while my proficiency in managing extensive traffic ensures an uninterrupted service workflow. I'm also adept at integrating complex systems like your CRM and ticketing applications, making sure data transmission remains secure and reliable. What truly sets me apart is my passion for leveraging AI to revolutionize customer service, as demonstrated by my mastery of renowned models like GPT-3 and ChatGPT. I can create an architecture that genuinely understands and generates human-like responses, enhancing your customer interactions significantly. Considering the high capacity required (handling upto hundreds of representatives), you can count on my capability to implement scalable solutions that adapt to increasing demands or functionalities. In a nutshell, hiring me for this task means gaining access to a proven senior AI & ML engineer who has thrived in managing projects of this scale and complexity. I'm here to propel your organization towards a dynamic, intelligent, and highly efficient contact center where customers are delighted rather than merely "serviced". Thanks, Amit

$38 USD trong 40 ngày

5,0

(6 nhận xét)

5,9

@NadMax

Hi. Experienced AI and communication software developer here with 9+ years of hands-on experience, I can assist you in creating an advanced call center architecture. To proceed further, I kindly request the following information: 1. How do you envision the prioritization and routing of customer interactions among AI-powered and human representatives? 2. Can you provide access to the specifications or APIs of your current CRM and ticketing applications for seamless integration? 3. What level of customization or personalization are you expecting in the AI-driven responses for different communication channels? 4. Are there any specific security protocols or compliance standards that the system needs to adhere to? Please initiate a chat so we can discuss the project thoroughly. I look forward to collaborating with you on revolutionizing customer service through AI-powered solutions.

$38 USD trong 40 ngày

5,0

(16 nhận xét)

6,0

@LoaiHassan

I have worked many times with ai Actually my latest project is an ai chat bot that communicate based on dynamic data and this will serve your project perfectly and ensure perfect results

$40 USD trong 40 ngày