Need Customer Support Specialist Questions; Job Position

Need these answered professionally for a job application in a google document shared. Answer them well and earn a role... 1. Create an NPS (Net Promoter Score) survey that maximizes your ability to take action on NPS survey results. Explain why your NPS survey is better than industry standard NPS surveys. 2. One of your team members routinely makes mistakes, misunderstands directions, and is slow to deliver his work. Despite his promises to change and your attempts to put processes in place that could help him catch mistakes earlier, his work is still suffering. You’re wondering whether he is right for the job. Explain what would you do. 3. Which weekly measured support metrics are the most important? List the metrics you measure, explain explicitly how you measure each one automatically, and stack rank them in order of importance for delivering higher NPS scores. [login to view URL] run a radically differentiated centralized support organization where every agent supports every product. What do you believe are the top 3 challenges we face? What do you believe are the top 3 advantages that we have? Summarize each challenge and advantage with a clear sentence. [login to view URL] our rate of growth, our centralized support will be acquiring 2-4 companies per month. List the set of steps you would take to complete the entire transition to centralized support within a 90 day period. Also, clearly state your 1st week goal, and then list the set of steps you would take in the 1st week to accomplish your first week goal. [login to view URL] dives are mandatory for all support managers and support executives. provide the the following. An example of a support issue How is your deep dive process to solve that issue A list of root causes identified How many days takes you to implement the solutions to each problem FULLY