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Customer Service Expertise Needed

$2-8 USD / hour

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$2-8 USD / hour

We are seeking a dynamic and self-motivated individual to join our team as a Freelance Customer Service Specialist. The ideal candidate will play a crucial role in ensuring exceptional customer experiences by leveraging strong communication skills, technological proficiency, and a customer-centric approach. **Responsibilities:** - Provide prompt and professional responses to customer inquiries via various channels, including Discord, and social media apps. - Demonstrate a deep understanding of our products/services to address customer concerns and provide accurate information. - Utilize effective problem-solving skills to resolve customer issues and escalate complex matters when necessary. - Maintain a positive and empathetic attitude while interacting with customers, fostering a customer-centric culture. **Requirements:** - Excellent written and verbal communication skills in English. - Proficient in using Discord and various social media platforms. - Strong interpersonal skills with the ability to adapt communication style to diverse audiences. - Tech-savvy and comfortable navigating digital tools and platforms. - Exceptional organizational skills and attention to detail. **Qualifications:** - Previous experience in customer service or a related field is preferred. - Ability to work independently and collaboratively within a virtual team environment. - Demonstrated problem-solving abilities and a proactive approach to customer satisfaction. Exciting opportunity to work with a dynamic team in a rapidly evolving industry. We look forward to welcoming a talented professional to our customer service team!
Mã dự án: 37775768

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91 đề xuất
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Hoạt động 20 ngày trước

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91 freelancer chào giá trung bình $6 USD/giờ cho công việc này
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Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are looking for a true Freelancer, I am the Right person for you. I am available almost 24-7 and am very responsive. I feel proud that I am a trusted Freelancer who pleases almost every single client. You can rest assure, your work will be delivered well in advance of others, with passion and accuracy. I guarantee you instant communication & responses when you need me. Why choose me? I think every client is the reason for my success. I only take projects which I am sure I can do quickly. My Portfolio Items: https://www.freelancer.com/u/schoudhary1553 I would really like to work with you on this project. If interested, Kindly contact me via chat for further details and discussion. Thank you Sandeep
$15 USD trong 40 ngày
5,0 (348 nhận xét)
8,2
8,2
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With over 11 as a virtual assistant with a strong focus in customer service, I can bring not only my wealth of experience but also a passion for people to your team. My communication skills, honed from years of remote work, are invaluable when dealing with customers from diverse backgrounds, ensuring a personalized approach to each query. Moreover, my multilingual fluency (include languages) will enable me to serve an even wider clientele base. One standout skill I believe would be a great asset to your team is my ability to perceive customers' unspoken needs and adeptly address them. Coupled with my tech-savviness, this means I can not only troubleshoot and solve problems effectively but also provide thorough explanations about our products or services. And let's not forget the importance of maintaining empathy while interacting with customers; my long-lasting tenure in the field is testament that I uphold a positive demeanor even during challenging situations. Lastly, hiring me means you are bringing on board a self-motivated individual who understands the virtual workspace and performs impeccably with minimal supervision. Plus, my organizational skills and attention to detail will undoubtedly contribute to an efficient system for managing customer inquiries. It would be an honor to join your dynamic team and continue providing impactful customer experiences.
$5 USD trong 40 ngày
4,9 (83 nhận xét)
7,2
7,2
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"Hi, I'm an Expert Virtual Assistant providing services of Data Entry, Web Research, Data Mining, Data Processing, PDF conversion, Microsoft Office work, Photoshop work, and much more! I have experience of more than 2 years of in the Freelancing field. With my skills and expertise, I can guarantee 100% success rate in your project. I have a deep understanding of the requirements of this project and I'm confident that I can provide you with the best results. Additionally, I provide regular updates during the project so that you don't have to worry about anything. Please feel free to contact me if you have any questions or would like to discuss this opportunity further. All the best, Muhammad Ali"
$2 USD trong 40 ngày
5,0 (144 nhận xét)
6,7
6,7
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Hello Dear Client, As a professional customer service agent I have over 5years experience and I take customer satisfaction very serious. I have excellent command in English which is crucial when creating rapport with customers. I understand the importance of following up and creating long term relationships. I am able to work in a groups setting or individually, available upto 60hours a week, able to work within your time zone and ready to start. I have experience using different CRMS including Zendesk, Zoho, Zapier, hubspot among others. I am willing to learn about the company and any necessary skills to make this job a success. Kindly send me a message for further discussions. Regards, Purity
$5 USD trong 40 ngày
5,0 (4 nhận xét)
6,7
6,7
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Hi, Having worked extensively as a virtual assistant, I understand the critical role of exceptional customer service in fostering a positive brand image and ensuring long-term business success. With my solid background in web development, Ai and ML which demands being tech-savvy with great attention to detail, I am confident that I will meet and exceed your expectations in this Freelance Customer Service Specialist role. I possess excellent written and verbal communication skills which are essential for the effective handling of various customer interactions. My experience with diverse digital platforms such as Discord, technological proficiency, and the ability to adapt my communication style make me an ideal candidate to communicate effectively with your customers. Being a problem-solving advocate committed to customers' satisfaction, I bring not only previous experience in customer service but also a proactive approach to analyzing customer concerns and offering relevant solutions. My ability to work independently yet collaboratively within a distributed team guarantees seamless interaction irrespective of the virtual working environment. Partnering with me guarantees exceptional customer experiences that will drive repeat business and brand loyalty for your organization.
$8 USD trong 40 ngày
5,0 (59 nhận xét)
6,4
6,4
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Hi, Good Morning. I hope this message finds you well. I will give you customer supports by replies, and will follow all protocol of your company. I will help you in to grow your business. I just need some discussion more over chat with you and then I will start working now.
$3 USD trong 40 ngày
4,9 (109 nhận xét)
6,3
6,3
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Good Day! I have mostly worked with healthcare providers which equips me with the unique capability to pay attention to detail and perform in a high-paced and zero-error environment. I have helped doctor offices to adopt paperless operations and set up infrastructure to provide efficient Telemedicine to patients and also trained the staff members to efficiently utilize the infrastructure. To create a paperless infrastructure I have worked with packages like: Google Suite / Google Business Office Packages Electronic Health Management System SIP / VOIP Setup and Configuration ( Ringcentral) Ringcentral, MyFax Asana, SmarthSheets I have provided back-office support remotely for clinical staff members working at different locations, including but not limited to the following: Managing their calendars Managing the MD / CEO Emails Coordinating their shifts Managing their billing Providing them IT support to stay connected Managing their regulatory compliance for healthcare providers. Closing billing loops with insurance companies. Coordinating among Hospitals and Healthcare Providers to ensure smooth operations. Answering Patient Phone calls. I deal with a wide array of patient populations daily which has equipped me with effective verbal communication and customer support skills. I am highly organized and self-motivated. I look forward to hearing from you.
$5 USD trong 40 ngày
5,0 (5 nhận xét)
5,0
5,0
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Hi, I am interested in your project. I have previous and current administrative work experience and over 8 years of experience working as a freelancer. I have experience as a customer support agent for different online betting and e-commerce companies. I have done it all – copying, making spreadsheets, entering data, answering multiple phone lines and emails, live chat etc. – I am quite flexible in the work I do. I am able to take on multiple tasks fairly easily and am able to learn new skills quickly and effectively. I consider myself a hard worker who is easy to get along with (I can provide excellent recommendations in that regard!). I always have a positive attitude because I believe that negativity in any area of your life is just useless and detrimental to what can be accomplished. I consider myself to be highly organized and capable of taking on the tasks listed in your ad. I think I would be a great addition to your team and believe that I could learn a lot as well. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position. I believe I can meet and exceed the expectations you have for this role. I look forward to speaking more with you about my candidacy. Regards, Malba
$15 USD trong 40 ngày
5,0 (20 nhận xét)
4,8
4,8
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Hello! Hopefully, You are doing well. I have worked before as a virtual assistant to provide customer support and addressed customers' concerns by providing them with more information and answering their queries by answering tickets in the discord, by mentioning tickets I am just showing You that I have experience in assisting Our customers through discord and other social media channels You use. I have worked on an NFT project before where we provided Our customers with more information about the project and then guided them on how to buy the NFTs, so, I have the necessary experience, also I am a fast learner and a passionate guy and I would love to join Your team. Looking forward to hearing from You.
$4 USD trong 40 ngày
4,7 (6 nhận xét)
4,8
4,8
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Hello there!  I am well rounded in the administrative department and readily available to work.  Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule.  I am available 24/7 and will always go the extra mile to get the job done with my accuracy and well mannered behavior.  Why me?  Creative Bubbly  Efficient  Accurate  Extra fast delivery  Quality assured  Time-saving  Low rates  Complete data security  Deliver on time Please send me a message so we can further discuss your details
$5 USD trong 40 ngày
4,9 (15 nhận xét)
4,5
4,5
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With my extensive experience as a Virtual Assistant and Administrative Support professional, I am confident in my ability to meet the requirements of this Customer Service position. My commitment to excellent communication, both written and verbal, coupled with my proficiency in using Discord and various social media platforms makes me well-suited for handling customer inquiries across different channels. I understand the importance of providing accurate information and prompt responses, and I consistently maintain a positive and empathetic attitude while addressing any concerns. In addition to my strong organizational skills, my tech-savviness is a valuable asset for navigating the digital tools and platforms necessary for efficient customer service. I'm a natural problem-solver who doesn't shy away from difficult situations but rather escalate them when need be. I believe in fostering a customer-centric culture, an ethos that aligns perfectly with your needs. Overall, I bring proven experience in handling paperwork, managing calendars, organizing meetings, conducting recruitment processes and driving employee engagement as a Virtual Assistant and Administrative Support that will undoubtedly aide me in providing unparalleled customer service to your esteemed organization. Let's take this opportunity to join forces to ensure exceptional customer experiences!
$2 USD trong 40 ngày
4,6 (6 nhận xét)
3,8
3,8
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Hello, Resumed freelancing post COVID Lockdown. I have handled an array of tasks during this time including Customer Service (Voice & Non Voice - Chat & E Mail Support), Follow-up, Order Taking, Call Answering, Verifications, Remote Management, Data Entry, Email Management, Basic Bookkeeping & Social Media Management, Admin & Ad-hoc Tasks, etc. I am open to getting trained for tasks that need me to learn new skills, tools or software programs. I am sincere, dedicated and strive to establish a long-term relationship with my clients. I can start immediately and have power & internet backup for my office. Looking forward to working with you. Best Regards
$5 USD trong 40 ngày
5,0 (4 nhận xét)
3,1
3,1
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Hello, I am writing to express my interest in the Freelance Customer Service Specialist position with your team. With a strong background in customer service and a passion for technology, I am excited about the opportunity to contribute to providing exceptional customer experiences for your company. My experience includes handling customer inquiries across various channels, including Discord and social media platforms, which aligns with the responsibilities outlined in your job posting. I pride myself on my ability to quickly understand products and services, ensuring I can offer accurate and helpful information to customers. My problem-solving skills have been honed through years of experience, allowing me to efficiently resolve issues and, when necessary, escalate complex matters with a strategic approach. I am fluent in English, both written and verbal, and my tech-savviness allows me to navigate digital tools and platforms with ease. My interpersonal skills enable me to adapt my communication style to suit diverse audiences, ensuring every customer interaction is positive and productive. I am organized, detail-oriented, and capable of working both independently and as part of a virtual team. Thank you for considering my application.
$8 USD trong 40 ngày
5,0 (3 nhận xét)
2,7
2,7
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I worked as a lead specialist in Santuity Solar USA, I worked as virtual assistant in DTDC AUstralia. I worked as customer support specialist at foodpanda i worked as virtual assistant in Starium Marketing Center I can do this job efficiently. Lets have a quick chat for further discussion. THank and Regards.
$5 USD trong 40 ngày
4,3 (3 nhận xét)
3,2
3,2
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I've spent the past 15 years immersed in the world of customer service, and it's a world that I absolutely love. Not only have I honed my skills in providing efficient, helpful, and empathetic customer support across various channels, but I've also gained extensive experience using digital tools to facilitate smooth communication with customers. This includes leveraging platforms like Discord and social media apps, ensuring I'm equipped to meet your project's requirements. In addition to my customer service-focused background, I've held roles as a Sales Agent and Quality Assurance Agent. This additional skill set allows me to bring a unique perspective to any customer inquiry that comes my way. I understand the importance of maintaining a deep understanding of your products or services in order to effectively address concerns, and I'm more than willing to go above and beyond to ensure issue resolution while creating positive experiences for your customers. Moreover, as a virtual team player with exceptional organizational skills and attention to detail, you can rest assured that no customer query will be overlooked in my care. Partnering with me for this project will elevate your team dynamic even further, given my enthusiasm, adaptability, tech-savviness, and problem-solving abilities. Allow me the privilege of contributing my wealth of experience and strong work ethic towards powering exceptional customer experiences alongside your dynamic team.
$6 USD trong 40 ngày
4,6 (1 nhận xét)
2,2
2,2
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Dear Prospective Client, My name is Zainab from Nigeria, I am a detailed-oriented Virtual Assistant with over 3 years experience, I understand customer success is crucial to every company, therefore interactions and communication is crucial, with my years of experience in Customer service and excellent communication skill, i have the ability to respond to customer inquiries by providing accurate and timely information. I am skilled and i have keen ability to navigate conversations , provide relevant responses as well as feedback when it is necessary. I have excellent communication skill both written and verbal, i speak English Language fluently. I can independently and collaboratively within a virtual team environment. I have proficient in using Discord and various social media platforms. I have problem-solving abilities and a proactive approach to customer satisfaction I am a fantastic time manager and i prioritize and handle multiple calls efficiently. I am a certified social media manager and i am comfortable with digital calendars and database management. I have a background in administrative roles or customer service, as well as familiarity with CRM software and tools like zoho used in customer relation management. I understand urgency of this project and i can start immediately, please reach out to me on the Chat and let us discuss this project in details Thank You Alaide Olaide Zainab
$5 USD trong 40 ngày
5,0 (2 nhận xét)
0,6
0,6
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In my bid, you can trust in my dedication to delivering high-quality work with precision and efficiency. I offer a meticulous approach to data management, ensuring accuracy and reliability in every task. With my commitment to meeting deadlines and maintaining data security, you can be confident in the value I bring to your project. Choose me for a reliable and detail-oriented data operator who will help drive the success.
$4 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0
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I am currently working as a Senior Receptionist in a medical field that includes the satisfaction of the patient, upselling, and ensuring to meet the needs of the customer. I have honed my customer service skills to be adaptable and effective, able to engage with customers in both virtual and face-to-face environments - a crucial skill for your project. Part of my role involves using Discord and various social media platforms, which aligns splendidly with your requirements. I'm also well-versed in utilizing data entry tools, ensuring I'm well-equipped to handle the administrative side of customer service as well. My previous experience heavily emphasizes problem-solving abilities and proactive approaches to satisfy customer needs in a diverse range of settings. As a Senior Receptionist, not only has attention to detail become second nature, but I've also developed strong listening skills. This means that I can understand and address customer concerns accurately and efficiently, just as you're requiring. Ultimately, what sets me apart is my passion for fostering positive relationships with customers. I genuinely care about making sure every interaction is an exceptional one for your customers. With my comprehensive skill set and my dedication to delivering top-notch customer experiences, I am fully confident that I would be the perfect fit for this role on your team. Thank you for considering my application - I look forward to the opportunity to wow your customers!
$5 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Hi, I am readily available to perform this posted task of customer service expertise as I have already did jobs pertaining to Customer Service Relationship tasks. With my commitment to meeting deadlines and maintaining data security, you can be confident in the value I bring to your project. Choose me for a reliable and detail-oriented data operator who will help drive the success.
$2 USD trong 50 ngày
0,0 (0 nhận xét)
0,0
0,0
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Hi. there! With me on your team, you can be rest assured of excellent communication skills, and excellent administrative skills. I have worked in the public relations sector for over ten years and I know how to effectively advise and communicate the core values of organisations even to difficult clients. I am a passionate learner and would love to know more about your products and services. As a lover of excellent service myself, it would be my utmost delight to give excellent service and promote your brand reputation. I look forward to collaborating with others as a team as well. I enthusiastically wait to discuss further with you on how I would be of tremendous help. Thank you and Best regards.
$5 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0

Về khách hàng

Cờ của UNITED STATES
Brooklyn, United States
0,0
0
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Thành viên từ thg 1 28, 2014

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