PROFESSIONAL EXPERIENCE
ABC Surgical Practice (Sometown, OH)
Receptionist/Administrative Assistant, 1/2014 to Present
Provide administrative support within general surgical practice. Answer multiline phones, greet patients, schedule appointments and surgeries for three surgeons, handle insurance precertifications, and assist in upkeep and management of patient medical records and practice files.
Key Accomplishments:
Helped maintain cancer-patient recall program, ensuring accuracy of daily data entry and tracking 275+ cancer patients and their follow-up schedules.
Assisted in Master Patient Index (MPI) data-cleanup project, purging duplicate records and merging relevant data from other sources.
Improved the organization of patient files and practice records, instituting new systems and processes that saved time, minimized errors and accelerated insurance payments.
Resolved patient issues diplomatically and expediently to ensure customer satisfaction, always keeping patient confidentiality a priority.
Used persistence and persuasive communication skills to successfully advocate for patients with insurance companies and HMOs.
COMPUTER SKILLS
Medical Practice Management Software: EpicCare EMR, eClinicalWorks, McKesson Practice Choice
MS Office: Word, Excel, Access, PowerPoint