Asterix / FreePBX work

What we have: FreePBX [login to view URL] [login to view URL] Asternic FOP What we want: Agent prioritising - Ability to assign specific agents to get calls before others. VIP customers – Mark customers that we consider VIP and when they call through they come through to a separate group of agents. Outbound? Outbound campaigns - can we do auto dialers? What can systems can you do in this space? Callback queue - Ability for customers to get an instant callback when an agent is free. (automatically - agent doesn't have to dial, system adds the call to the queue) Missed calls - email a specific mailbox when we miss a call. Wallboard - We currently use FOP - moves around alot (as in the layout) - do you have an alternative or can you recommend another one? Call Survey - After a customer has spoken to an agent, we want to setup a survey. (customer would mark 1-10 or similar for that interaction) Do i need to do recordings for this? Outbound call recordings are not working - Inbound records calls Queue 10 (inbound) works fine, queue 20 (outbound) doesnt have the call attached - see below.