We are a growing web based software company seeking an experienced customer success and sales support team member. As a Customer Success/Sales Support person, you will be responsible for contacting new prospects who have expressed an interest in our Construction Management software.
Our firm advertises extensively via a number of channels, resulting in the prospects landing on our web site to research our All-in-one Construction Management Software. When a prospect does come to our site, their contact information is captured in our CRM, so you will contact them promptly via email and phone, with the focus on answering some simple questions on the product and the pricing and guide them to book a demonstration with one of our team and/or registering for our 30 day free trial. Over time, we would expect you to be able to do demonstrations.
Key Skills: To perform this role successfully, you will have:
• Phone skills (i.e. leaving appropriate messages, good listening skills, pleasant voice, excellent spoken English)
• Able to use our CRM to take good notes on the calls and recording appropriate information about the prospect.
• Email skills (i.e. excellent written English – clearly and briefly stating your points, and able to use email effectively).
• Chat Skills (i.e. able to use chat tools effectively)
• Some knowledge of the Construction Business would be helpful but you must be willing to learn more about it.
• Experience with Customer Success would be an asset.
Work Environment: This role is a home office based role. We use a number of chat tools to stay connected to the team, along with emails, phone and periodic meetings via web meeting tools (Zoom and Zoho). Your home office must be equipped with a reliable and fast internet connection, a laptop or desktop computer. You will have a quiet environment, free from distractions, with a good desk/workspace. Calls will be made through the CRM system but you do need a good headset.
Reports to: Customer Success Manager
Compensation: This is a full-time contract position (6-8 hours per day).
Timing: Immediate
Please be sure to indicate similar experience you have had in the past.
If this sounds like a great opportunity for you, reply with "I read the full details" at the top of the reply so that I know you can follow directions.
I read the full details
Please share the questions that I need to ask in the first place.
I have experience doing cold calling and managing clients/vendors.
Used many CRMs including Zoho. I have experience working with construction business and managing rental properties. I have a good headset Jabra Evolve 20se.
I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to lots of my Amazon, eBay, Shopify stores clients via Zendesk, Gorgias, Slack, Tawk, Facebook, online chat, etc. Feel free to contact to discuss further on the project.
Hi,
We have an army of people with the skills and knowledge required for this job.
Please feel free to drop me a message in the chatbox to discuss this further. Looking forward to hearing from you soon.
Regards,
Bill
"I read the full details"
I have great experience of working with SAAS companies and software businesses for business development, prospecting, lead generation, appointment setting and follow-ups. I have worked with construction companies, renovation businesses and real estate brokers as well.
I have good English communication, and speaking skills
I can write emails customized for specific situations, I keep them short, simple and right on target.
I will quickly learn to do demonstrations from the first week
I love to convince the customers for FREE TRIAL instead of a demo but I will follow your instructions
Overall my aim will be to get you as many demoes and free trials as possible. I understand all of them are not going to buy more demoes will end up closing in more sales.
Want to discuss it further? Let’s hop on a call.
Best
Nasir
Hello:
My name is Anthony Muñoz, I express my interest in working on your project after carefully reading the requirements and concluding that they match my area of knowledge and skills.
I am currently the lead engineer for the IT agency DSPro and I have more than 10 years of experience in the field. I have successfully completed a large number of similar jobs on this and other Freelance platforms and I consider your project to be a challenge in which I would like to work and be able to make it a reality.
Please feel free to contact me, it will be my pleasure to help you. I greatly appreciate the time provided and I remain attentive to any questions or concerns.
Greetings
I read the full details
Hello,
I have gone through your job posting and became very much interested to work with you. I have already completed projects like this. I worked for Norwegian company on position Sales support, where i had to contact potential customers who expressed interest in using the software. I assure you that at the end of this project you will be satisfied.
I have excellent command over English. I am a hard worker, productive and worthy of your attention. I hope, I would be the right candidate for this post. Awaiting an affirmative response from you.
Kind Regards,
Roman S.
I read the full details
Hi there,
I'm really interested in your project and I hope you will take my bid into consideration.
I have a Bachelor's Degree in Hospitality Industry from a reputable US college. I have over 8 years working experience in the customer service industry in the US, UK and Ireland.
I have excellent communication skills via numerous channels: phone, email, face-to-face etc. I am reliable, creative and customer focused.
One of my recent roles was that of a customer service agent for healthcare card applications. Most work volume would come via phone calls but there was also a big chunk on inquiries sent via email. My responsibility was to understand what the customer needed and guide him/her effectively through the process.
I am also flexible and would be available to work according to the hours you need.
I honestly believe I would be a great match for this project. If it helps to tip the balance in my favour, I would gladly work couple of days free of charge just to prove my worth.
Thank you for your time and consideration,
Andrei.
Hi, I am Jhumpa, I read the full details and I am very interested in your project. I have 10+ years of work experience in reputed education institutes as an administrative assistant managing multiple websites, social media accounts along with student coordination and communication via email/phone. The skills mentioned matches my profile I am confident that I can perform the duties efficiently. If selected I can immediately start working as currently I am not involved on any ongoing project. Looking forward to hear from you.
Dear prospective client,
My name is opeyemi. I am a very skilled and hard-working freelancer who completes his job with 100% honesty. I believe that the professionalism that I have in leaving appropriate messages to customers, good listening skills, excellent communication skills, good spoken English, effective email handling, good customer support, excellent international relationship.
Also, I am a keen learner and quite excited about learning new things. And I have 100% assurance of making clients happy.
"I read the full details"
Bright and accomplished Technical/Customer Service Associate with 16 years' experience in BPO
Industry. Strongly focused, with the ability to complete tasks accurately in a fast-paced environment
with conflicting deadlines. Hard-working associate with technology knowledge and experience to
solve technical problems. Proven ability to provide excellent customer service. Possess time
management and multi-tasking skills that increase productivity of self and co-workers.
Hi! I have read the full details
Let me show you my dedication and work ethics that I have acquired by being a customer service representative for a couple of years. I specialize in customer handling, chat and email support. I used to work on a ecommerce account to supply things needed for construction purposes before similar to this. Where I used to multitask while answering general questions and assisting customers using CRM. I have a track of record of carrying out these different task efficiently and successfully. Let me know what you think. Thanks!
Best wishes,
Anne
Hello, Recruiter.
I read the full details.
I've been working with customer support for almost 3 years. I've had more than 45,000 customer interactions and 10,000 positive ratings on Directly for the Microsoft community and the Xbox network. I'm currently working part-time as a customer support analyst for NextPress - the creators of WP Ultimo (WaaS software).
I'm looking for a full-time, long term job. I have a lot of experience working for US companies and I've been working for 10 years using English as the primary language.
