This message is in regards to my interest in applying for the 2nd Level Support Professional position recently posted. With my skill-set and competencies I am more than able to deliver first class Customer service through various level for multiple companies.
I am native German speaker with excellent communication skills in German, English and French.
Worked for SUN Microsystems and PTC Senior Support in German, English and French.
While pursuing an Bachelors Degree in Information Technology from University of applied sciences in Frankfurt, I have developed skills in market research and customer survey, reverse engineering, computer forensics, networking and information security. This knowledge has enabled me to operate in Windows and Linux platforms and master multiple technologies.
My experience involves various duties:
-Experience in customer service and technical support.
-Ability to communicate technical issues clearly based on user level.
-Knowledge of networking configurations and protocols such as TCP/IP, DNS, trace route, firewalls, and routing.
-Experience in fault diagnosis and troubleshooting techniques.
-Proficient working in a Windows environment with multiple applications and navigation between applications to research information.
-Familiarity with Microsoft Office, particularly Microsoft Excel, Word and Outlook, and internet browsing.
-Strong interpersonal skills, ability to establish and maintain effective working relationships.