Helpdeskcông việc

...tool can be accessed at We have a prepared design concept, but we are also open to suggestions from potential freelancers. Please include the word "redesign" in your application. Project Details: Budget: $400 Platform: Freescout (Open Source) Technologies: PHP, Laravel 5.5 Docs, Bootstrap 3.3.7 To learn more about Freescout, please visit You can view the demo of the knowledge base page that needs redesigning at Responsibilities: Collaborate with our team to understand the redesign requirements Create a visually appealing and user-friendly design for the knowledge base website Ensure responsiveness and compatibility across different browsers and devices Implement the new

On - Information Desk - On The Job - Careers Market or I would like to replace this old image with the new image attached. However, I would like retain the active button links of the old image and add the four new categories at the bottom of the desk and their links. The four new category buttons and their links are: Manufacturing & Production linked to Information, Media & Telecommunications linked to Banking, Finance & Insurance linked to Government & Defence linked to Or if easier, I have added the image of the lower part of the new desk but each of these category buttons (12) will need to be dynamic as now and this image “stitched” to the upper part of the current dynamic desk. Of course I want the stitching within the desk to be invisible. Frances

I am looking for a freelancer who can help me customize user permissions for several modules in Odoo. Specifically, I need to cus...help me customize user permissions for several modules in Odoo. Specifically, I need to customize user permissions for Sales, Inventory, Accounting, CRM, Manufacturing, Helpdesk, Sign, and Repairs modules. I am looking to both add new user roles and modify existing ones. Additionally, I require custom restrictions for user roles. Ideal Skills and Experience: - Strong experience with Odoo development and customization - In-depth understanding of user permissions and user roles in Odoo - Ability to create and modify user roles with custom restrictions - Familiarity with Sales, Inventory, Accounting, CRM, Manufacturing, Helpdesk, Sign, and Repairs...

Need someone to create Helpdesk Ticketing System using my Office 365 account for my business.

I am looking for someone to help with the complete installatie (installatie, implementatie AND customization) of Odoo. I need a cloud-based installation and need the Odoo app customized to my specific company requirements. Assistance with user onboarding is potentially needed, too. If you have ...client - Supplies (Automatic order for supplies if necessary) If suggested or needed during the installment to add extra's they may be allowed. *UPDATE* Apps to be used (I think) are: - websitebuilder - CRM - Sales - subscriptions - Accounting - invoicing - Sign - inventory - purchase - employees - marketing automation - email marketing - project - timesheet - field service - Appointments - Helpdesk Use ODOO CUSTOM - 2 users I pay for the subscription offcourse

I am seeking a skilled developer to create a Saas Helpdesk with LiveChat functionality. The aim of the project is to provide a comprehensive customer support system that allows users to reach out to support staff in real-time. The solution should be easy to use, efficient, and effective in providing timely assistance to customers. I am looking for a freelancer with expertise in developing such software and the ability to deliver a quality product within a reasonable timeframe.

...automation platforms to streamline operations and enhance productivity. - Set up and manage automation integrations, including CRM systems, email marketing tools, and project management software, to improve workflow efficiency and reduce manual labor. - Manage daily administrative tasks, such as data entry, spreadsheet management, and CRM database updates. - Monitor and respond to customer service helpdesk tickets, addressing client concerns and queries in a timely and professional manner. - Compile and analyze social media statistics, providing insights to inform marketing strategies and boost engagement. - Coordinate and prioritize tasks, manage schedules, and ensure deadlines are met. - Maintain strict confidentiality and discretion when handling sensitive information. - Perfo...

...Candidate Required Minimum Qualifications and Skills • Bachelor’s Degree or equivalent in Computer Science or related field. • CompTIA A+, Microsoft Certified Professional (MCP) or better. • Minimum of 18 months years of IT experience. • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communicat...

...Candidate Required Minimum Qualifications and Skills • Bachelor’s Degree or equivalent in Computer Science or related field. • CompTIA A+, Microsoft Certified Professional (MCP) or better. • Minimum of 18 months years of IT experience. • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communicat...

We are looking for individuals/teams to build an advanced AI Chatbot SaaS product that assists businesses in providing exceptional customer service experiences using GPT API. This comprehensive solution will include modules for AI Chatbot, Chatbot Training, Sales team management, Affiliate program, Payroll processing, Client management, Helpdesk, and Payment processing. The goal is to streamline customer support processes, automate sales team operations, and provide a user-friendly interface for clients to manage and analyze their chatbot performance. • AI Chatbot using GPT API. • AI Chatbot training area. • Sales Team Management • Implement an affiliate commission structure for the sales team on every sale, including signup and monthly fees. • Suggested te...

...automation platforms to streamline operations and enhance productivity. - Set up and manage automation integrations, including CRM systems, email marketing tools, and project management software, to improve workflow efficiency and reduce manual labor. - Manage daily administrative tasks, such as data entry, spreadsheet management, and CRM database updates. - Monitor and respond to customer service helpdesk tickets, addressing client concerns and queries in a timely and professional manner. - Compile and analyze social media statistics, providing insights to inform marketing strategies and boost engagement. - Coordinate and prioritize tasks, manage schedules, and ensure deadlines are met. - Maintain strict confidentiality and discretion when handling sensitive information. - Perfo...

1 remove captcha from contact us page only 2. Check helpdesk system that its configured with the proper email 3. Update the logo in link metadata on homescreen should slide automatically 5. Wc check out not working properly with address autofill i Placed new api for It but it shows error as a result customers cannot type adress at

...Candidate Required Minimum Qualifications and Skills • Bachelor’s Degree or equivalent in Computer Science or related field. • CompTIA A+, Microsoft Certified Professional (MCP) or better. • Minimum of 18 months years of IT experience. • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communicat...

Requirements: An open sourced (preferred) help desk software which can do following 1. Any email sends to primary email either create a new task or ticket or amends the existing tasks 2. New tasks either get auto assigned or manually assigned 3. Each task has one owner and multiple watchers (who need to know but are not responsible for actions) 4. Permissions based on domains and group memberships. 5. One user can have more than one group membership across multiple domains 6. Dashboard – information available based on domain and group membership 7. Some mechanism for notifications; a. A new task or ticket is created b. Tickets are not updated for certain period based on SLA defined Identify the tickets which failed to meet the SLAs and also identify the user who is assigned to suc...

...without administrative rights (use cu0rrently logged in user). 2. Plugin should have a visible button in the Outlook ribbon menu. 3. Add-in is user activated - user needs to click on the button to see the form. 4. Displays a form where the user is asked for details - similar to a Microsoft Forms but within Outlook. 5. Main use of form is for ITSM / support ticket creation for internal helpdesk. 6. Once set of questions are completed, a draft mail is created, ready for sending containing all the details from the questions. 7. Must NOT interfere with normal Outlook functions. The add-in/plugin is an option that is accessible from the Outlook menu ribbon or from a message draft. Once user clicked on the add-in/plugin, the user is presented with a form consisting of seve...

I need Odoo expert who have implementation experience for multiple companies. Expert should have skills of installation, configuration of CRM, Sales, Email marketing, Helpdesk etc. Expert will work with current team and guide/support.

I need process flow for IT Helpdesk

Hello We have a NFT Website which we are launching simialr to Opensea We need to rewwrte the content of opensea for our NFT Project this is Urgent job and we need to have some one super intelligent to know and edit the site Thanks Raj

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I’m looking to have an automated chatbot using power virtual agent to support my O365 environment to provide my end users self service. My helpdesk ticketing system in ZenDesk. I would like some issues to escalate to the helpdesk and the helpdesk resources would then use the automation portal (pulling the info from the chatbot and ZenDesk) to provide the potential resolutions (using a collection of azure run books, powershell, etc) and input the appropriate variables through a sharepoint form to have run. It should be able to run the appropriate free Microsoft troubleshooters as well I should be able to pull from confluence wikis, available Microsoft resources and sharepoint repositories. Metrics, reporting, and suggestions for new automations should be implemen...

We would like to start to integrate our software with ChatGPT and are interested in working with someone who has built anything in the customer service/helpdesk space.

Hi, I am looking for a developer who has experience on customization of GLPI helpdesk software. Here is the website. You can look in to resources and developer document for your information. We are looking for a developer who has experience on PHP and GLPI softare customization.

Hello Grzegorz, I will upgrade your Magento website with version 2.4.5 and the plugins which are using currently. meetanshi - payment fees mageplaza - smtp mirasvit - helpdesk yireo - webp amasty - shipping restriction , table rates Once I have done with your staging server then we will upgrade it to a live website.

Responding to client support requests. ● Contacting clients to find out the nature of the problem. ● Travelling to the client’s location or connecting via a remote link. ● Troubleshooting hardware and software issues. ● Installing and maintaining hardware and computer peripherals. ● Installing and upgrading operating systems and computer software. ● Troubleshooting networking and connection issues. ● Advising on software or hardware upgrades. ● Providing basic training in computer operation and management. ● Completing job reports and ordering supplies. Computer OS/Peripherals troubleshooting ● Handling Different PC Operating Systems ( Windows 7/8 and 10) ● Performing Hardware Software Installation ( understanding of deployment tools like SCCM) ● Basic knowledge of SOE and group poli...

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Hi Smily M., My colleague, Yeison, reached out to you regarding a project for a WordPress plugin for our company. The project is for a WordPress Helpdesk plugin: To delete attachments when closing a ticket after x numbers of days instead of when closing a ticket. This feature is from the core plugin. Route: tickets - settings - file upload tab. If you are interested in the project please let me know. If we like your work we may have other projects for you as well. Thanks!

Hello. I just moved to Tampa Fl. and I started an IT company. I need a direct marketer to go to local businesses and find out what they do for their I.T. solutions and have them open helpdesk tickets and projects with my company. My business revolves around live chat so when the customer goes to my website, they are greeted instantly with a way to show us the issues they are having. There is no hold time. We also bill in 15 minute increments so the customer pays only for the time that they use. I also have 8 hr blocks @ 25% off and 40 hr blocks @ 50% off. There is no sign up or contract and I bill after 30 days so the customer has a chance to reach one of the discounted tiers.

We are looking for a skilled Helpdesk Support with technical expertise to handle most issues that an end-user would encounter and be able to collect enough information to research further if necessary. Strong technical knowledge, excellent communication skills, attention to detail, customer-focused attitude, and patience are all necessary qualities for a top-notch helpdesk support who will deal with even the most difficult clients. The goal is to deliver exceptional service and long-lasting solutions to clients in order to foster loyalty and client satisfaction. RESPONSIBILITIES: Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat. Identify the ideal solution based on the issue and the information provided by the cli...

...information technology strategies, policies, and procedures based on an assessment of organizational outcomes, identifying problems, trends analysis, and anticipating requirements. Produce accurate IT reports for management presentation. Managing the IT Helpdesk team by reassigning workloads and rescheduling non-urgent tasks. Communicating with upper management if major issues are found in the IT system. Overseeing the incident management process and team members involved in resolving the incident. WHAT WE'RE LOOKING FOR: Experience in Helpdesk Support. Proven experience in the Information Technology sector as a project administrator A strong technical foundation, with knowledge of or experience with software development and web technologies. Extensive experience com...

Hi, Bid only if you are available and seriously interested to complete the project and ready to work long term. I am looking for a PHP developer with 3-4 years of experience. We are having a helpdesk system and we need it to be customized and get few of the customized featured added too. We need a person who knows, CorePHP, Mysql, Wordpress. More details will be provided to shortlisted candidate.

We need to connect odoo 15 with Mirakl marketplace. We want to export products from odoo to mirakl with updated stocks, manage order processes, listings, invoices, odoo helpdesk.

We are looking for building a HTML design for a ticket-based helpdesk that deals with messages from different channels. The main concept behind this project is to save costs, so we would like to utilize HTML elements from the Admin template, which we will share with you. The theme can be found on ThemeForest at this link: We have already developed mockup which will give you the idea of the screens which is around 10. As a brief overview, we are looking for a skilled and experienced web designer/developer who can assist us in creating an HTML design for our helpdesk system. The primary function of this helpdesk is to manage and respond to customer inquiries and support requests through various channels such as email, social media, and chat

My organisation uses Skype for business. It wants a desktop shortcut for skype which will call helpdesk directly. I tried to create it, but it comes with popup of skype call window, then I need go press call button. However, I want something which can call directly escaping the second click required to call button. I have attached something similar (last one). The shortcut shiuld nkt require any other third party softwares/ application to be installed, because my ofganisation doesnt allow it.

i have a running zammad helpdeks system i need to change system URL so a fresh installwould be the best!

...server issues on a per ticket or hourly rate basis from our helpdesk as we are a hosting company providing Odoo services to customers. I am looking for someone with good experience with all Odoo functionality and server side knowledge of it. I would also like to learn more about your strong points and experience with it. Issues you would handle involve anything from creating a debugging an issue or error message, checking performance issues, checking modules not working, upgrading modules to work with new versions, odoo upgrades, odoo not loading, etc. Please respond first with "I read this" so that I know you are thorough and understand my requirements. • You must be able to write in perfect English. • Can work from our helpdesk solving tickets along...

Full Time: 35hrs per week. Duties and Responsibilities: - Respond to helpdesk emails - Prepare and organize databases and reports - Manage social media accounts and replies - Handle confidential employer and client information - Collect data from analytics and update spreadsheets - Schedule meetings and arrange calendars - Create purchase orders and track and manage payments - Manage filing systems, update records, and organize documentation Requirements and Qualifications: - High school diploma or equivalent; Associate or Bachelor's degree preferred - Proficient computer skills, including Google Workplace (Google Docs, Sheets and Drive) - Highly organized and able to multitask and work well with fast-paced directions and instructions - Able to manage time effectively and ef...

...Google Cloud and Datadog service provider serving corporate clients, and seeking a Workspace Engineer to join our team and support our clients' digital workspace needs. In this role, you will be responsible for designing, implementing, and maintaining digital workspace solutions that improve our clients' productivity and efficiency. *Responsibilities: -Provide technical support to clients by helpdesk, whatsapp, email or online meeting. -System migration from others platform to Google Workspace -Provide technical support for all Google Workspace tools -Troubleshoot and resolve technical issues related to Google Workspace -Provide training to clients on the use of Google Workspace -Communicate effectively with clients to understand their needs and provide solutions *Re...

...Container Engineer to join our team. In this role, you will design and implement production-ready solutions using Kubernetes and container technologies, automate deployment and scaling, provide technical expertise, and collaborate with other teams. *Responsibilities: Design and implement production-ready solutions using Kubernetes and container technologies. Provide technical support to clients by helpdesk, whatsapp, email or online meeting. Automate deployment, scaling, and management of containerized applications. Provide technical expertise in containerization, orchestration, and virtualization. Work closely with development teams to ensure proper implementation of containerization best practices. Monitor and troubleshoot issues related to Kubernetes clusters and containeriz...

...join our team. In this role, you will be responsible for designing and implementing cloud-based solutions for our clients, providing technical expertise, and ensuring the successful adoption of Google Cloud services. *Responsibilities: Provide technical expertise in cloud architecture, migration, and implementation using Google Cloud Platform (GCP) tools. Provide technical support to clients by helpdesk, whatsapp, email or online meeting. Work closely with clients to understand their requirements and recommend appropriate solutions. Ensure successful adoption of Google Cloud services by providing ongoing support. *Requirements: Strong hands-on experience with Google Cloud Platform (GCP). Knowledge of cloud architecture, migration, and implementation. Experience with cloud-bas...

Hi, I am looking for a python developer with 4-5 years of experience. Experience on GLPI is a plus. I have a customer looking to get the GLPI helpdesk system customized and I am looking for a python developer with 4-5 years of experience;. I am looking for a person who had experience on multiple technologies like Python, PHP, Wordpress, and more. The person should be available at least 4-6 hours and should be able to take calls with customer in the morning between 8-10 AM IST. If this woks out well. Here is one more opportunity. I am also looking for an experience, Honest and hardworking candidate who can get involved in all of my software development requirement. Whatever the technology he can work he can do the programming on his own or along with team. If he can't do the ...

We have a requirement to build a simple helpdesk ticketing website. There is no database and it needs the functionality of ticket creation, editing, searching and viewing the ticket details. You can build in the language of your choice. It needs to be a windows-based, hosted on IIS. Rest APIs are local based. The UI needs to be in both languages, English and Arabic (RTL interface). We are also open to host it on Sharepoint as a classic site.

Two Projects: 1.) Need someone to build a 2.7B parameter model for the Bittensor Tao crypto project 2.) Need a custom ai for my IT services business; want to connect it to my helpdesk ticketing system. train it on past 10yrs ticket history + other computer hardware/software systems. The desired outcome is that it will (a.) connect via api to my ticketing system, open/close/document customer tickets (I.e. unlock account, map drive, etc), (b.) it will need to access client networks to actually perform the work.

Se requiere la configuración y personalización de un servicio de HelpDesk que ya está en marcha pero necesita ser personalizado, creando el tipo de incidencias necesarias y personalizando los flujos de trabajo para adaptarlos a las necesidades del negocio. Todo está implementado con Jira Service Management Entre las operaciones a desarrollar necesitamos lo siguiente: - Diseño del flujo de trabajao de las incidencias y peticiones según estándares. - Implementar funcionalidad de aprobaciones. - Personalización de los mensajes tipo de la plataforma. - Configuración y personalización de los Sla`s y Kpi`s - Conexión con servicio de Directorio empresarial. - Personalización de funciones y automatizacio...

...kA1b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius Did you already installed this plugin or simmilar with virtual agent? 2) There must be also be help desk – did you already installed this or something simmilar? 3) 3 Sites at the bottom (privacy, Legal Notice, terms and condition,cookies )- text will be delivered by me ...

...net/item/whatsapp-chat-wordpress/22800580?irgwc=1&clickid=zOt0qmwvpxyNTO%3AxIyRKFQoZUkA1b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius 2) There must be also be help desk – did you already installed this or something simmilar? 3) 3 Sites at the bottom (privacy, Legal Notice, terms and condition,cookies )- text will be delivered by me Please send me example of such projects and you portfolio. ...

...net/item/whatsapp-chat-wordpress/22800580?irgwc=1&clickid=zOt0qmwvpxyNTO%3AxIyRKFQoZUkA1b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius 2) There must be also be help desk – did you already installed this or something simmilar? Please send me your projects and portfolio. ...

...b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius Did you already installed this plugin or simmilar with virtual agent? 8) There must be also be help desk – did you already installed this or something simmilar? 9) 3 Sites at the bottom (privacy, Legal Notice, terms and condition,cookies )- text will be delivered by me Please send me example of your projects for marketplace and the cost calculation. If you did for the different templates or plugins, software, it is also ok. Please also send your projects. ...

...b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius Did you already installed this plugin or simmilar with virtual agent? 9) There must be also be help desk – did you already installed this or something simmilar? ...

...A1b-W5kUvC3g0&iradid=275988&irpid=2038826&iradtype=ONLINE_TRACKING_LINK&irmptype=mediapartner&mp_value1=&utm_campaign=af_impact_radius_2038826&utm_medium=affiliate&utm_source=impact_radius Did you already installed this plugin or simmilar with virtual agent? 16) There must be also be help desk – did you already installed this or something simmilar? 17)This Site will be then copy 1:1 to the other project (differen domain) – but there must be main additional language Polish, but customer have to has possiblitiy to swich to englisch or german. 18) Please send me cost price for this project. ...

We are looking for someone who can customize a themeforest admin template for a ticket based help desk system that supports omnichannel communication mail,phone ,sms,whatsapp,fb messenger. Approx 10 to 15 screens. You will research and come up with relevant wireframes we will share a few mockups like in the attachment.